Returns & Exchanges

We hope you will be satisfied with your order. If you at some point aren't completely satisfied, you have the option to return or exchange your purchase.


Return Policy - If you regret your purchase

Return any purchase within 14 days of receiving it. Make sure the product is unused and in its original packaging. Unused means undamaged, clean, and sellable as new after testing. Include the receipt, invoice, or order confirmation with the return, stating the reason. Once approved, we'll refund the total amount using the original payment method. You're responsible for return shipping. Returns are processed within 1-3 business days.
Send to:
Nybrogatan 14
11439 Stockholm


Gabucci offers a 14-day exchange policy for unused goods. Contact customer service at or call +46 (0)8-678 07 30 for assistance in finding the right product. The customer is responsible for return shipping costs.

We advise sending the package with tracking to streamline shipment handling. The order remains the customer's responsibility until safely delivered to us.


If you discover a fault or defect in your ordered product, please inform us within 14 days. Email our customer service with your complaint before returning the item. For approved claims, we will refund the total amount of the return or the full order amount and cover the return postage.

Invalid Returns

If you're unsure about your exchange or return rights, please contact our customer service. Invalid returns will be sent back to the customer, requiring advance payment for postage.

Returns from outside EU

If you're returning an order from outside the European Union, please contact us, and we'll provide you with a return slip. The flat-rate return fee is 500 SEK (50€), ensuring the parcel is marked as a return and includes the original sender ID, original tracking number, and EORI number: SE556483344901. This helps prevent any additional customs charges for the customer.